TURNAROUND

(updated 28/09/2020)

Hello, I hope you are all keeping well and staying safe.

Thank you for continuing to shop small and supporting the small businesses during these difficult times. As many of you know, we decided to close the website in March so that we could adjust to lockdown life. Now that we are open again, I would like to make you aware of a few important things. 

My post office drops will remain the same and were physically possible I will be dropping orders off at the post office every Tuesday and Friday.

Let's talk about turnaround times!

  • All Hair Wear has a 7 working day turnaround, this does not include weekends or bank holidays however the majority of our hair wear are ready to post

At the moment we are not currently taking any custom orders, this includes Personalised Plaques, Mini Bags, Clutch Bags, Personalised Muslins and Passport Covers.

All our orders are sent via Royal Mail. You may be experiencing some delays with the postal service in your area, don't worry we are constantly keeping an eye on the situation. Royal Mail is working as hard as they can whilst also keeping their staff safe during these difficult times. We cannot be held responsible for any delays once your order is with the Royal Mail. As we are keeping an eye on the ever-changing situation we have decided to add 2nd Class and Special Delivery posting back to the website.

Please remember if you do need to chase your order that the best way to do so is by the contact form on our website or via email info.luxesparkle@gmail.com, be sure include your name and order number, this will help resolve your query in a more timely manner.

Stay positive and keep smiling

much love

Sam x

we aim to reply within 24 hours (mon-fri)

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